Privacy Policy

ZenKetamine Privacy Policy

At ZenKetamine, we are committed to protecting the privacy and confidentiality of our patients. This Privacy Policy outlines how we collect, use, and safeguard your information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).

1. Information We Collect
We may collect the following types of information from our patients:
- Personal Identification Information (e.g., name, date of birth, address, phone number, email)
- Medical History and Health Information
- Insurance and Billing Information
- Emergency Contact Information
- Treatment and Progress Notes
- Other relevant information necessary for your care

2. How We Use Your Information
Your information may be used for the following purposes:
- Providing and coordinating your ketamine or Spravato treatments
- Scheduling appointments and managing your care
- Communicating with your referring healthcare providers (with your consent)
- Processing billing and insurance claims
- Ensuring the safety and efficacy of your treatment
- Conducting quality assessments and improvement initiatives
- Complying with legal obligations and reporting requirements

3. Information Sharing
ZenKetamine will not share your personal information without your consent, except in the following circumstances:
- When required by law or court order
- To protect the health and safety of you or others
- For public health reporting as mandated by law
- With your healthcare providers for treatment coordination
- With third-party service providers that support our operations (e.g., billing services, IT providers)

4. Your Rights
As a patient, you have the right to:
- Access your medical records
- Request corrections to inaccurate information
- Request limitations on how we use or share your information
- Receive confidential communications
- File a complaint if you believe your privacy rights have been violated

5. Data Security
ZenKetamine employs industry-standard security measures to protect your personal and medical information. This includes encrypted data storage, secure access controls, and staff training on privacy protocols.

6. Changes to This Policy
ZenKetamine reserves the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.

7. Contact Us
If you have questions or concerns about this Privacy Policy or your privacy rights, please contact us at:

ZenKetamine
Phone: (916) 237-8915  
Email: contact@zenketamineclinics.com